Foxbox Digital Quarterly Update Q1 — 2022

Today is a good day. It’s our first official update for 2022, and we have a lot of great news to share.

In many respects, not much has changed, and everything has changed all at the same time. Never a dull moment around here.

So let’s start with the quick highlights from the first few months of 2022!

→ Our senior management is here, and they’re on fire.

Our goal for 2022 has always been about maturing the organization. And so we did exactly that. We made many strategic senior hires last year and earlier this year:

Jess Mean as our VP of Product & Delivery, Megan A. Zeeck, PHR, SHRM-CP as our VP of People & Culture, Richard Stern as our COO, Barrett Willich as our CFO, Doug Lampe as our VP of Engineering, and last but definitely not least, Steve MacKinnon as our Chief Digital Officer.

We’ve seen great improvements in every aspect of our business—especially when it comes to standardizing our delivery processes and how we communicate internally.

The team is energized to make meaningful contributions and changes to how we help our clients.

→ Clients are renewing.

Our clients are renewing (85% to be exact), and we’re attracting new clients that wouldn’t have even considered us a year ago.

This is a sign that our delivery processes are working.

→ We continue to hire.

We have 101 team members now, and I couldn’t be more proud. This is the highest headcount we’ve had since the company was founded. We’re actively hiring with over 8 job openings. We would love any referrals.

→ We made the Inc. Regionals list!

We made the Inc. Regionals list for the first time and ranked #7! What a great way for us to celebrate the 4th anniversary of the company.

→ We’re launching two new services.

In 2022, we’re launching two services that are highly requested by our clients:

Stripe partnership – We recently formed a partnership with Stripe, and as part of that partnership, we are helping our clients with payment integration within their mobile and web applications. We handle all of the complex integrations, including collecting and distributing payments using the Stripe platform.

We did some great work for LocalVR, a vacation rental management company. Our team implemented Stripe to distribute payouts to hundreds of rental property owners.


Application managed services – As the talent war continues to grow, we’re launching a service that gives our clients the peace of mind of having us manage, maintain, and evolve their products.

Both of these services allow us to support our clients and also help position us as a strong, mature digital partner.


WHAT WE’RE FOCUSED ON

Our growth strategy is simple: deliver great work our clients love. Happy clients refer us to the people they know. And by the looks of it, it’s working. We’re definitely strengthening our magnetic pull.

Further into 2022, there are two things we’re focused on:


1) Redefine our methodology and create a premium client experience.

We started to put together an internal book called CREATE. It’s a cumulative effort from our team that forms our methodology across product, delivery, engineering, & design. This is how we help our clients deliver amazing digital products.

Maybe we’ll share it one of these days.

2) Create a reliable, efficient operations machine.

Doubling down in Staffing, HR, talent and acquisition, and finance

Our focus for the next three months is twofold:

→ Revising and templatizing our product and delivery processes from how we run discovery to how we run projects.

Our goal is to create a clear, repeatable process that’s fully documented and maintained. We want to achieve a consistent project experience with less churn and change. So far, we’ve defined new processes for staffing, project estimation, and discovery.

→ Filling in hiring gaps and formalizing our hiring and onboarding process.

Our goal here is to get the right people into the right seats. We want to train our teams to manage projects and client engagements confidently and independently. We’re looking to achieve more delivery, excellent support, and more consistent project experience. On this front, we’ve defined career paths, levels, and titles, so far.

2022 is going to be our year!

We’ve had an exciting first quarter. We’ve kicked off some new projects of which I’m particularly excited about. I’ll share as soon as I’m able to. I expect to grow our team by another 50% this year and nearly double revenue. I’m so proud of our teams and what we’ve been able to achieve!

April 26, 2022
Rob Volk
Rob Volk

Rob Volk is Foxbox Digital’s founder and CEO. Prior to starting Foxbox, Rob helped Fortune 100 clients, including Pfizer, USPS, and Morgan Stanley build and scale enterprise apps. He was the CTO of Beyond Diet and implemented technology that scaled to over 350k+ customers, and was the CTO and Co-Founder of Detective (detective.io), a venture-backed intelligence platform that amassed 200k+ users in a short time frame. Read more

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